Are You Listening?

Format: Seminar

Effective listeners are made, not born. Open, focused listening is a learned behavior and a valuable business skill. Ask any employer what makes an employee a valuable team player, and invariably the answer is good listening skills. Why? Because if you listen, really listen, you will understand what needs to be done in any situation.

What could possibly make the difference between landing a new account or losing one? Listening. How about getting a project done right the first time? Listening again. Improving the bottom line by serving your clients better? You know the answer to this one.

Are You Listening? differentiates between hearing and listening, as well as active and passive listening. Participants will develop good listening habits through fun, interactive exercises. They will be given an opportunity to practice their newly acquired skills in the session.

Learning Objective: To learn and apply active listening techniques; to differentiate between hearing and listening; to become aware of poor listening habits and identify good listening habits; to be motivated to begin applying effective listening skills immediately.

Recommended for: Every person on the planet.