E-Tiquette

Format: Seminar

How often have you played phone tag with someone who refuses to share information on your voicemail? Have you ever been embarrassed because someone forwarded a private e-mail? Has a confidential message reached you at your office via the fax machine so the entire office could read it? These are daily occurrences in the workplace because people don’t take the time to review the communication format in which they are working . If only they had applied a little E-tiquette, these awkward situations could have been eliminated.

E-tiquette reviews some of today’s most popular communication vehicles -- electronic technology in the form of e-mail, voicemail and fax -- and presents proven tips and techniques for knowing when to use what format, and understanding the potential consequences. The session also will show you how to use technology to be more creative and efficient.

Learning Objective: To use electronic technology more effectively in the workplace, and to identify which method is the most appropriate for relaying specific types of information.

Recommended for: Team leaders and staff who use electronic technology in the workplace.